Frequently Asked Questions
GuardSaaS is a commercial project with no third-party funding. We receive neither assistance nor subsidies from any company. We exist only due to payment of access licenses by our customers.
We try to keep license prices as low as possible.
Our costs are constant, every month - today, tomorrow and in 5 years - we pay hosting company for servers rental, support service for helping customers, developers for servers support and system development. We must think about making enough money for the work of the system not only today, but also in a year, three or more. Therefore, we work by subscription and customers need to periodically pay for using the system.
You can not directly compare the cost of licenses for local software and SAAS service. Local software require significant additional costs for equipment and services, which are not existing in the SAAS model. We think that customers will be able to see the simplicity and reliability of the service, and will appreciate the significant reduction in their own efforts during the operation of the service.
On the other hand, if our income will increase, we promise not to increase or, if possible, reduce the prices. In addition, with increased revenues, we will have more opportunities to improve and extend the functionality of the system and offer new capabilities to our customers.
Problems of communication between equipment (converter) and server.
In the GuardSaaS system, the equipment periodically communicates with the server.
If the converter does not communicate with the server within a few minutes, the communication indicator turns red and the last connection time does not change.
If the communication indicator is red and at least the indicator of one of the converters is orange, then this converter does not communicate with the server.
The instruction on check and search of malfunctions is on our forum: http://forum.guardsaas.com/viewtopic.php?f=2&t=298&p=369#p369
If the converters indicators are green, and one or more controllers are orange, this means that there is no communication on the 485 line between this controller and its converter.
Try to restart the controller and the converter by temporarily turning the power off.
If the problem does not dare, then look for a wire break.
If there is no breakage, the controller is likely to fail. In this case, contact the installation company to replace the equipment.
A private cloud takes all of the infrastructure technology that runs a public cloud and stores it on-premise. Users achieve the same functionality and ability to access their data through a web browser. However, instead of sharing the computing power with the general public, the computing power is shared among users at one company. Contrary to the public cloud model, a private cloud requires an IT department to perform maintenance and upkeep.
A private cloud is really only a viable option for large enterprises that can invest in the infrastructure required to develop and maintain a cloud environment. With private clouds, it takes a large scale to generate a return on investment from this level of technology purchase. For large enterprises that don’t want to put their information in a publicly accessed cloud, it is an attractive option.
While these 10 questions by no means cover all things SaaS, they are the ones buyers most want to know. So, if you’ve got a burning question that needs to be answered, leave us a comment below. We’ll do our best to answer your question by the next business day.
It isn’t just semantics. The cloud refers to a set of incredibly complex infrastructure technology. At a fundamental level, it’s a collection of computers, servers, and databases that are connected together in a way that users can lease access to share their combined power. The computing power is scalable so that buyers can dynamically increase, or decrease, the amount of computing power they lease.
The cloud can refer to anything that’s hosted remotely and delivered via the Internet. While all cloud programs are run by underlying software, SaaS refers specifically to business software applications that are delivered via the cloud. Given the widespread growth of cloud accessibility, it’s been easier, faster and less expensive for SaaS developers to roll out applications as compared to traditional on-premise software development. Today, nearly every type of core business function – from human resources to enterprise resource planning – is available via SaaS.
SaaS is a method of software delivery that allows data to be accessed from any device with an Internet connection and web browser. In this web-based model, software vendors host and maintain the servers, databases and code that constitute an application. This is a significant departure from the on-premise software delivery model. First, companies don’t have to invest in extensive hardware to host the software, and this in turn, allows buyers to outsource most of the IT responsibilities typically required to troubleshoot and maintain the software. The SaaS vendor takes care of it all.
In addition to allowing remote access via the web to the software applications and data, SaaS also differs from on-premise software in it’s pricing model. On-premise software is typically purchased through a perpetual license, which means buyers own a license to the software. They also pay 15% to 20% per year in maintenance and support fees. SaaS, on the other hand, allows buyers to pay an annual or monthly subscription fee, which typically includes the software license, support and most other fees. A major benefit of SaaS is being able to spread out costs over time.
When SaaS applications first emerged, customization was very limited. Everyone got the same solution and had to adapt their business processes to the software they received. Today, it’s becoming much easier and more common to customize your SaaS systems. And in fact, there are now armies of consultants that specialize in tweaking SaaS applications to fit your business processes.
Buyers can customize the UI to change the look and feel of the program, as well as modify specific areas, such as data fields, to alter what data appears. Several business process features can also be turned off and on at will. However, the ability to tailor SaaS software still isn’t what it is for on-premise solutions. As the SaaS market matures, software vendors are investing more in development to provide more customization and flexibility that companies are accustomed to with on-premise software. Of course, all of this varies by application and vendor; some are further ahead than others.
This is one of the biggest sticking points for companies that are considering SaaS. Security is an important consideration when allowing someone else to maintain your business-critical data, especially for companies with large data sets. However, with online banking and online payroll systems becoming the norm today, the security issue seems to be a bit of a red herring. Few things are more important than our bank accounts, yet most of us are comfortable with putting this information in the cloud.
In truth, data security is independent of whether the server is sitting right next to you or in a different city. Apples to apples, SaaS vendors are actually able to invest much more in security, backups and maintenance than any small to medium enterprise. For this reason, a web-based system typically has more security measures in place than an on-premise system. Furthermore, most SaaS vendors undergo stringent security procedures of SAS70 Type II audits that test the data center’s level of security. And chances are an individual IT department within may not hold themselves to the same standards.