When SaaS applications first emerged, customization was very limited. Everyone got the same solution and had to adapt their business processes to the software they received. Today, it’s becoming much easier and more common to customize your SaaS systems. And in fact, there are now armies of consultants that specialize in tweaking SaaS applications to fit your business processes.
Buyers can customize the UI to change the look and feel of the program, as well as modify specific areas, such as data fields, to alter what data appears. Several business process features can also be turned off and on at will. However, the ability to tailor SaaS software still isn’t what it is for on-premise solutions. As the SaaS market matures, software vendors are investing more in development to provide more customization and flexibility that companies are accustomed to with on-premise software. Of course, all of this varies by application and vendor; some are further ahead than others.